Westpoint Honda Service, 24 Sylvan Road, Toowong

Reviews

• Shawn Niek

  09.12.2018
  ★ ★ ☆ ☆ ☆
  Have serviced our HRV 6 times here.
  Pros:
  Friendly staff. Great customer service. Supper easy to book the service and arrange the loan car online. Received reminder SMS two days before.
  Cons:
  In the last two services (one in March 17 and one in Aug 17) they phoned me after a couple of hours and said that there are some issues with your car. The one in March, they said that they have inspected the aircon and it needs to be serviced and it costs $140. It was a bit weird as the car was only 1.5 years old! But I said OK. Please do it.
  Then in my recent service on 1 Aug they phoned and said that the aircon should be serviced as the gas is low!!! costing $150, two tyres are worn out and needs to be replaced costing $130 and fuel injection system is carbonised and needs to be cleaned. The price for FULL FUEL INJECTION SYSTEM SERVICE is $140.
  I said how on earth I should service my aircon two times in 4 months. And the lady said let me see, oh yes! I can see in your previous service that it was done!!! So no need for that!!!!!!!!!
  And how only two tyres are worn out when the tyres are rotated every 4-6 months. They should be all ok or worn!!!!! Also it's only 50,000KM!!!!
  So I said no to aircon and tyres.
  But I let them to do the fuel injection service. I knew that the price for this service is $50-80 and if it includes the fuel injection filter it cost another $50. So their price was OK for FULL fuel injection service. But I phoned them again after 2 min to confirm this, and the lady said I am currently busy with another customer and will ring you back which I never received. After 10 min I received a text saying that your car is ready to pick up!!!!!!!!!!!
  Anyway as they had said it’s a FULL fuel injection service, my assumption was the fuel filter was replaced which turned out at the time of check out that it is not!!!
  When I explained that I phoned to double check and you never returned my call, she removed this job form my bill straightaway without any further question. Again, great customer service! BUT now I am not even sure that they do what they claim! Did they really service my aircon last time? Did they check the aircon gas level this time to see if it’s ok?
  I also can’t rely on their technical recommendations anymore. The problem is if we want to refuse all of their recommendations in the future it might cause us some serious safety issues.
  Apart from all positive aspects (i.e. loan car and friendly staff), we are seriously considering taking the car somewhere else for the next service. We had been with Toyota for 6 years and never had such issues.

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